VINTAGE MEANS VINTAGE
All items are vintage unless otherwise stated so please do not expect them to be in NEW condition.Our items have had a past life so will almost always show some degree of wear. That being said, we are committed to providing excellent, quality vintage garments. Every item is inspected thoroughly and any major faults will be noted in the item description. We can only accept returns if the item was grossly misrepresented. We check numerous times for flaws to ensure this doesn’t occur. All our vintage items are ONE OF A KIND pieces. We WISH we had multiple runs but that would destroy the individuality of the garment. Each item is a handpicked for its uniqueness so if you like what you see and the fit is right buy before someone else does. We try our best to date each item according to its era but sometimes there is a little guess work involved. If you are unsure of an item or are querying an era please email us via the CONTACT US section of the website.We recommend that our customers wash or dry clean all items before wearing.
OUR VINTAGE GUIDE
|Excellent Vintage||Minor Wear, Other Excellent Condition, No Major Flaws|
|Very Good Vintage||Minor Wear & signs of use, No Major Flaws|
|Good Vintage||Minor Wear & signs of use, Any major flaws described|
|Fair Vintage||Shows consierable Wear, Flaws described|
SIZING & MEASUREMENTS
All measurements are flat on the ground across front side ONLY (unless otherwise stated). Garments are measured carefully and we give our best fit guide in today’s sizing. Vintage sizing tends to run a little smaller that current sizing so checking measurements is essential. Sometimes items can be pinned to fit our models to show details so once again, please ENSURE you refer to our measurements for final sizing information. You may also need to factor in fabric & garment types (stretch, smock style) when determining a good fit. If you have any concerns at all re sizing please email us via the CONTACT US section prior to buying.
We understand that sometimes it can be hard to gauge fit from measurements alone so here’s a hot tip from us to you: Find a similar item in your wardrobe that fits you well. Lay it flat on the ground and measure straight across bust, waist and hips. Most of the time our measurements will be taken FLAT across the front of the garment only. If measurements are for the circumference of the garment they will just need to be doubled. Compare your measurements with those on the garment description. Wala! A match? Snap it up!
INTERNATIONAL SIZE GUIDE
ClaireInc offers a 4 week layby which can be requested via email HERE. 20% deposit is required on the date of order with the oustanding balance payable in 4 weeks. Two week extensions must be requested in writing 3 days prior to the layby expiration date. If full payment is not made by the 4 week expiration a cancellation fee of the full deposit amount will apply. Please note that items purchased via lay-buy can be returned within 5 days of receipt for credit notes only. Free postage promotions does not apply on layby or sale items
Due to the nature of internet shopping we understand that returns are important. As such returns are available on all full priced items for store credits. If you would like to return your purchase, please contact us within 3 days of receiving* your item and you will be sent an email containing a Return Authorisation and instructions on returning the garment. Once the authorisation is sent, items must be returned via trackable delivery within 5 days to be eligible for a credit note. Once returned the item will undergo a quality control check to ensure it has not been worn/used. Following this the purchaser will be issued a store credit note (excluding postage). Credit notes will be issued within 14 days of the item being returned. Returns and exchanges will not be permitted after 5 days from the date of receipt*. As such please refer to our photographs, descriptions and (particularly) our measurements when considering an item. If you have any questions or concerns please email us PRIOR to purchasing. No returns accepted on sale or layby items. On the rare occasion that an item is faulty we adhere to the 1999 Act of Fair Trade re refunds and exchanges. Proof of fault is necessary and we will offer a refund or credit on the full purchase price (including shipping). Items must be returned via traceable delivery within 3 days of receipt*.
Credit notes are non-transferrable and valid for three months from date of issue. No returns on credit notes.
Please email us HERE to request a return.
* receipt date is the date advised by Australia Post (all our items are sent via trackable delivery)